Hi, I'm Elena,
Trust & Safety Program Manager
who builds the trust layer between humans and AI
with Evals + LLMOps + HITL
Work Experience
End-to-end ownership across discovery → specification → delivery → adoption, collaborating closely with AI Research, Engineering, and cross-functional stakeholders.
Moody's Analytics
SF Bay Area, CAProduct Operation Program Manager
2024 – Present
Leading Trust & Safety infrastructure modernization — unified 3 legacy moderation tools into a single Internal Safety OS. Partnered with AI Research to deploy an LLM-assisted moderator agent and defined the full automated evaluation strategy.
- •Unified 3 legacy moderation tools into Internal Safety OS — 40% reduction in moderator onboarding time
- •Deployed LLM-assisted moderation agent: 22% accuracy improvement, 15% AHT reduction
- •Defined automated evaluation strategy via Safety Index System tracking Precision, Recall, and FPR
- •Led requirements and prioritization for multi-agent Trust & Safety workflows
- •Extended policy enforcement coverage across advertiser integrity and seller trust domains
Flip
Los Angeles, CAProduct Operation Specialist
2022 – 2024
Built ML classification pipelines to automate Tier-1 content report processing and supported GenAI policy enforcement tooling.
- •Automated 65% of Tier-1 content reports with ML classifiers
- •Improved moderator decision speed by 12%
- •Supported GenAI content policy enforcement tool pilot launch
- •Managed 100+ backlog items using MoSCoW prioritization
LeanData
Sunnyvale, CAData Governance Analyst
2020 – 2021
Standardized JSON taxonomy and built Python classification automation, expanding automation coverage 35% and reducing manual reconciliation errors 30%.
- •Standardized JSON taxonomy — unified data definitions across teams
- •Built Python (Scikit-learn) auto-classification system: 35% automation coverage expansion
- •Reduced manual reconciliation errors by 30%
- •Established governance framework for data quality monitoring
Modis (Adecco / Akkodis)
Remote, CAProject Manager
2018 – 2020
Managed 4 concurrent IT infrastructure projects with 98% on-time delivery, built real-time Power BI executive dashboards.
- •4 concurrent IT infrastructure projects — 98% on-time delivery
- •Built real-time executive dashboard in Power BI
- •Cross-functional agile delivery via Jira / Confluence
Projects
yingshillModeration OS · Moody's Analytics
Case Study · ProductionTurned an LLM moderation assistant from 'it exists' to 'it works.' Unified 3 legacy tools, defined a Safety Index evaluation system — 22% accuracy improvement, 15% AHT reduction, 40% faster onboarding.
ai-content-moderation-edge-case-eval-framework
Open SourceEdge-case evaluation framework for LLM content moderation pipelines — standardized precision/recall tracking, failure pattern taxonomy, reproducible eval suites.
ai-governance-red-team-control-pipeline
Open SourceRed-team control pipeline for AI governance and policy enforcement — attack pattern classification, prompt injection defense, output consistency test suites.
incident-drill-kit
Open SourceStructured incident drill toolkit for T&S ops teams — customizable tabletop exercise scenarios, role assignment templates, and post-incident review frameworks.
Education
M.S. Computer Science (OMSCS)
In progress — focus on machine learning and computing systems.
M.S. Policy Analytics
Policy analysis and data-driven decision making.
Software Engineering
Full-stack web development.
B.E. Communication Engineering
Communication engineering.
Skills
Languages
Soft Skills
Tech Stack
Personal Projects
yingshillsignal-to-asset
Open SourceAgentic content pipeline that turns a Notion source entry into a linked marketing project, 5 channel-ready drafts, and publish to-dos. Handles source fetch, signal extraction, approval gating, and Notion writeback end to end.
course-digest-workflow
BetaNotion-native course learning system with a modular schema, notebook template, and companion CLI automation that turns course URLs or transcripts into module notes, comprehension prompts, and learning scaffolding via Claude.
podcast-pipeline
Open SourceCLI pipeline that turns a podcast URL into a structured Notion knowledge base — phrase extraction, cross-episode synthesis, and human eval tracking. Auto-populates Speaker Phrase Library and Podcast & Video Digest databases.
design-lore
Open SourceCLI-first design intelligence vault — automated screenshot capture via Puppeteer, CSS/color/typography extraction, built-in trend consultation and personalized challenge generation. Exports design DNA directly to CSS variables.
ytm-music-platform
In BuildPersonal YouTube Music platform — downloads and stores your library locally via yt-dlp, manages track metadata in SQLite, and plays through a Wavesurfer.js waveform player. FastAPI backend + React frontend for full ownership of your music collection.